There are a few ways to contact us yet we strongly recommend you to make use of e-mails. Please remember we can read only English and Japanese so we cannot read mails or letters written in other languages.
You can contact us at the following address for general purposes:
E-Mail:
.
If you have questions about orders you made, please send e-mail at
. It is helpful if you provide us with the order ID which appears on our order receipt e-mail.
Phone
Theoretically you can contact us by phone though, you might find some difficulties while you talk with us in English as our conversational English skill is limited. There will be no communication problems if you can talk with us in Japanese.
We can answer the phone from 1:00 AM until 8:00 AM GMT. Please remember we are often out of office so we can not pick the phone.
Phone: (+81) 88-864-3237
Letter
You can also contact us by letter.
Our address:
Erioquest
P.O.Box 2 Nankoku-shi, Kochi
783-8799
JAPAN
Nihongo